Job Designation Sr. Executive – Customer Service
Summary Dynamic and enthusiastic candidates who are a pro at managing customers, people oriented, and have a combination of patience and listening skills, ability to take your own decisions is what we are looking for, in this position
Location Pune
Experience 3 to 5 years
Positions Open 3
Job Responsibilities
  • Address queries and complaints of customers over the phone, through emails, in a timely and effective manner
  •  Respond to emails and letters from customers regarding queries, in a timely manner
  • Resolve customer complaints / issues received and resolved
  • Coordinate with the back-end Customer Care team for seeking information on the issues faced and inform the customer on same
  • Coordinate and follow-up with other internal Departments, if required, for obtaining relevant information for resolution of queries of customers
  • Good analytical skills
  • Proficient in the use of MS-Office and MS-Outlook, especially MS-Excel
  • Is capable of working in a high pressure environment
  • Relationship building across all levels within the company
  • Excellent written and verbal English communication skills
Qualification (UG - Any Graduate) and (Post Graduation Not Required) and (Doctorate Not Required)
Exposure Previous experience in customer service is preferred
Industry FMCG / Foods & Beverage / Hotels / Restaurants / Airlines / Travel
Functional Area Customer Service
Role Category Junior Management
Role Sr. Executive – Customer Service
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